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Limited Product Warranty 

This limited product warranty includes all products sold under the LongXing brand name. All LongXing products, including parts used in all LongXing products have a warranty guaranteeing that they will comply with our published specifications and be free from defects for a period of two years from the date of invoice from LongXing. Exceptions will be made only in the event that a different time period has been set forth in the LongXing product manual, user guide, or any other product document.


Firmware that is contained in any LongXing product and properly installed with any LongXing-specified hardware has a warranty of two years from date of invoice from LongXing, guaranteeing performance in accordance with LongXing’s published specifications, unless otherwise provided in a separate licensing agreement, and is subject to the limitations for third-party products set forth below.


The sole and exclusive obligation of LongXing and the buyer’s exclusive remedy under this warranty is for LongXing to repair or replace any defective LongXing product. LongXing will retain sole discretion as to which of these remedies LongXing will provide to the buyer. On-site warranty service is not covered and will be at the buyer’s own expense, unless authorized by LongXing in writing previous to the commencement of the on-site warranty service.

The buyer must notify LongXing within 30 business days of learning of any accident or incident involving LongXing products.

LongXing retains the right to either examine LongXing products in situ or issue shipping instructions for the return of the product. Pursuant to confirmation by LongXing that the defect is covered by this warranty the repaired or replaced product will be covered under the original two-year warranty for the remainder of the period during which it is applicable.


Prior to use, the buyer shall determine the suitability of the LongXing product for his or her intended purpose and will assume all risk and liability whatsoever in connection therewith. This warranty shall not be applicable to any LongXing products having been subjected to misuse, neglect, improper storage and handling, installation, accidental damage, or having been altered in any way by persons other than LongXing or those people authorized by LongXing. Third-party products are not covered under this warranty.

Nonconforming products should not be returned to LongXing unless:

(i) Product is unused,
(ii) Product is provided in its original packaging,
(iii) And product is accompanied by LongXing’s Return Material Authorizaton.

Limitation on Liability

In no case will LongXing be liable to the buyer or to any third parties for any special, punitive, consequential, or indirect damage or damages, including without limitation the loss of capital, use, production or profits, arising from any cause whatsoever, even in the event that LongXing has been advised of the possibility of such damage or damages.